Your Best Choice for Furnace and Air Conditioning Repair in Detroit, MI

There were some early miscommunications that were resolved by Jacob calling me directly to clarify my unusual situation. This was during two separate heat waves so I appreciate the personal time to make sure we had everything dialed in, given I know how busy they had to be. On the service call itself, Aaron brought expertise, hard work, and helpful clear advice. When Nick arrived later that day as his wingman, he doubled down with what Aaron was bringing to the table and these guys stayed until the job was done, despite my house/system throwing a few curveballs at them. They stayed friendly, in affable spirits throughout putting in a long day of hard work in high temperatures, and never once made me feel like my questions were unimportant or I was interrupting them, even though I was sleep deprived and likely more babbling than communicating. That says something extremely positive about them and the way the company treats customers. Despite early miscommunications the company and staff's commitment to the personal touch and delivering quality service solved my issues and helped me finally resolve a somewhat complicated bid. Thanks folks, including the gals in the office who deserve their own mention.

Service was very thorough and quick. He did an awesome job.

Jacobs Ladder was the only contractor we found with availability who was able/willing to pressure test and repair/replace our gas lines when DTE found leaks but couldn’t isolate the problem. While it was a pricier problem than we anticipated, JL actually found another leak that DTE did not identify, and saved us the hassle of longer delays in getting the gas back on, and having to have a contractor come back out a second time. We will absolutely use JL again in the future for our home repair needs and will recommend them to friends and family.

Nick is communicative, kind and above all else very skilled. He handled our no heat issue independently and efficiently. Really appreciate his work and presence.

Jacob's Ladder always gets where I need them to be right when I need them. Hard to ask for more than that!

Chris is one of the most professional gentlemen I've ever met. Great job

Nick, my service rep was in time, provided his name, was courteous and professional. He had a pleasant personality. He demonstrated knowledge of the job that needed to be completed.