Customer Testimonials
What Your Neighbors Say About Us
Very responsible technician. Thank him for his good nature.
Douglas D
Michigan
They did a good job. Aaron is a nice young man as was his helper Nick
M.C
Michigan
Very professional, explained everything well . job well- done
Homeowner
Michigan
This company fixed my air conditioning in the spring. Chris did an excellent job and it needed a lot of work. It has worked very well since then. He did a winter heating inspection recently and all was good. He wrote down the filter number and then later e-mailed me with a corrected number. Who does that in these days? Thank you. Shows concern about his work. Jacob’s Ladder sends you several emails verifying appointment time. Always on time. Excellent work.
Barbara M
Oak Park, MI
I was very happy with Jacob. He was very courteous and responsive, able to come out the same day that I submitted my request for service. Also, very honest. There was a part that was manufacturer defective and rather than installing it and taking the risk that it breaks, he said is was not good, and needed to come back the next day to install a quality part. I'm very happy with the service I received and fully intent to contact him in the future for my heating/cooling needs.
Homeowner
Southfield, MI
We've added Jacob's Ladder as our go-to for heating and cooling. So thankful for them for taking care of us the same day we called. We would definitely refer them to anyone who asks for a heating and cooling company.
J Shoema
Oak Park, MI
The service was excellent -- problems were fixed right away, and when another problem surfaced, Jacob offered to come over late on a Saturday night to fix it. I am a very satisfied customer.
Homeowner
Bloomfield Hills, MI
Awesome experience! Fair reasonable price. Jacob was very thorough, professional, and prompt! I highly recommend this company for your heating/cooling needs.
Iz A
Oak Park, MI
I've used Jacob's Ladder on a couple of occasions over the years. They've been great to deal with. Their prices are also quite reasonable.
Phill D
Oak Park, MI
Jacob’s Ladder HVAC is on time, friendly and very professional. The tech explained all the work that needed to be done and the pricing up front so we knew what to expect.
Jacob G
Southfield, MI
Jacob was very professional. His response was almost immediate and he was able to service the same day. I chose this company due to the large number of positive comments on the Service Magic website. Let me just say that I agree with them.
Homeowner
Troy, MI
Quick, friendly, clean and fair. Came out for inspection and cleaning. Showed me an obvious crack and water leak in a part. They tried to repair, but were unable to. Rushed the new part out and replaced quickly. Spent several hours here and safely repaired my furnace before major damage was done.
Rachel B
Farmington, MI
Charges were as explained on phone. Very nice people to work with. If you are looking for someone new to service your heating and cooling systems, give them a try.
Jerry A
Utica, MI
Jacob's Ladder responded within minutes to my call. Jacob was very friendly and professional and assured me that the job would be scheduled quickly so we would not be without heat. I am very satisfied with the service and would recommend Jacob's Ladder. We have used them for 10 years and only have positive experiences.
Homeowner
Southfield, MI
Our furnace wasn't working, and they came out quickly after we called. They showed me the problem, fixed it and cleaned my furnace. Very professional, explained everything well. Their estimate was the same as the final price. Will call again.
Jennifer K
Berkley, MI
Chris did an amazing job in checking out my air conditioning unit. He was very professional and enjoyable to communicate with. Also he said if I had any concerns in the future don't hesitate to call
William H
Huntington Woods, MI
Thank you! The person you sent us was very nice and thorough! I appreciate it.
Rabbi Aaron S
Southfield, MI
Jacob's Ladder came for our routine furnace check. Tech was professional, clean and good with my dogs.
J.D.
Oak Park MI
Once again Jacobs Ladder did not disappoint. Nick notified me that he was on his way and serviced my air conditioner unit in a timely manner. He was very pleasant and answered my questions. I will continue using them and recommend Jacob's Ladder to my friends.
Celeste F
Troy, MI
Had the air fixed on the next day after an after hours call on the first hot day of the season. Thanks.
Sheldon G
Wayne, MI
Our furnace repair has been tricky. But Jacobs Ladder figures it out and gets the job done. We've used them twice over a couple of years. We appreciate their attention to detail and thankful for having a H&C company we trust and can count on.
J S
Warren, MI
Chris diagnosed the problems with our furnace, made his recommendations, and performed the repairs. Our furnace is now running quietly, and less often. Our thanks to Chris and Jacob's Ladder.
Laurence W
Fraser, MI
Responsiveness was on point. I called them on Saturday, left a voicemail and they got back to me and we schedule an appointment. The tech came and work through my issue in a professional manner. I would recommend this company again to friends and family. Thank you to Mike for the Job well done and the tips provided on how to keep my filter up to date periodically.
Aboubacar S
Dearborn, MI
They were at my house with in an hour of my call. Issue was diagnosed, explained to me clearly and then repaired quickly. Tech was knowledgeable and polite. It wasn't free, but my home was warm!
Steve D
Royal Oak, MI
We have used this company several times in our previous home as well as the one we are in now. We have had our furnace serviced by the owner, jacob on more than one occasion and by his employees/associates as well. They are upfront about the cost of the service call and accept a variety of payment methods which is great. The technicians are always professional and friendly and the company as a whole seems to really be on top of latest technology which is pretty cool.
Most recently, we called for service at 4pm and someone was at our house within 15 minutes to take a look. I'm not sure if the person was newer to the industry or new to the company or if there was some other reason but once the problem was identified, jacob himself came over to verify and ensure the fix we were looking at was gonna do the trick. By 5:30 we were back in business. The tech, Nick, was friendly, informative and left our furnace area exactly how he had found it. I would highly recommend Jacob's Ladder!
Taren G
Southfield, MI
I have used Jacob’s Ladder multiple times! They are great! Quick, efficient, knowledgeable, and they try to walk you through the troubleshooting to see if you can fix it with an easy fix before bringing them out! I would highly recommend Jacob’s Ladder!
Leiby B
Livonia, MI
They were great. Responsive, down to earth, fair on pricing, and got the work done right and quickly. I would definitely use them again and recommend them.
Layla M
Sterling Heights, MI
Very pleased with the customer service! Scheduled appointment time and confirmed it too. Happy to recommend Jacob's Ladder Heating and Cooling.
Barbara G
Mount Clemens, MI
I use Jacob's Ladder to service the furnaces at my house and a rental house. They're prompt in communicating, they do great work, and their prices are fair.
Phil D
Lincoln Park, MI
Our technician sent a text to give his estimated time of arrival. He was friendly, knowledgeable and professional. His work was meticulous and thorough. We were extremely satisfied. Jacob’s Ladder will be our permanent HVAC provider.
Wendelin W
Madison Heights, MI
Nick came to my home, took off his shoes, went to the basement and advised what he would be doing. When he was done, he told me the outcome. He cleaned the furnace and all I have to do is replace the filter. He was very respectful and polite. I highly recommend Jacob's Ladder Heating and Cooling.
Ellen B
Keego Harbor, MI
Technician was friendly and knowledgeable. He was thorough in taking care of the system. I felt as if he treated me as part of the family and took care of my furnace as if it was in his own home. As a customer, I felt valued.
Norma H
Flat Rock, MI
They came out right away but couldn't determine what the problem was at first. They tried a couple of fixes that didn't work. But they stuck by us and kept coming back without delay within, 24 hours(3 times). Jacob (the owner) and Chris were conscientious to get us the lowest cost repair and not overcharge us with an unnecessary high cost fix. We would use them again without hesitation. We are highly pleased with their service.!!!
Deneice F
Utica, MI
The technician was helpful and explained the reason behind the repair. He was on time and very professional.
Dawin W
Belleville, MI
Excellent service. Highly recommended. We were without air conditioning on a Sunday evening this summer. I called Jacob's ladder. They sounded booked out for the next three days. Then Jacob himself called and said he would be over to assess the situation. He came over, took a look, diagnosed the problem, and fixed it. The air conditioner needed more refrigerant. My wife and I were appreciative of his professional manner and expert service.
Peter E
Harper Woods, MI
I was INCREDIBLY impressed with Jacob's Ladder. They worked diligently to get to my house even before our scheduled appointment so they could begin to work on my A/C. The representative I spoke with on the phone was very helpful and the employee that came to my house was incredibly polite and highly skilled; the task was completed in a short period of time with 100% accuracy. I highly recommend this company!!
Bennett
South Lyon, MI
The technicians, Chris and Nick, did a very good job on our Heating / AC system, working quickly and efficiently. They were polite and friendly, and explained what they were doing and why. We'll use them again.
William P
Sylvan Lake, MI
Courteous and professional. Technicians quickly diagnosed and fixed the issue the same day. Pricing was competitive with nothing extraneous, everything was laid out simply and easy to parse. My go to company for my HVAC needs.
David B
Romulus, MI
Great Company! The guys carry themselves very professionally, they do quality work. I used them for all my essential plumbing needs, including Furnace cleanings, and most recently, my A/C Installation. They completed the entire job in one day, showed up on time, gave me an estimated time frame, and the cost was SUPER affordable compared to what I was expecting to pay based on what I had Googled it would cost me.
Bryan B
Wixom, MI